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Never Split the Difference

Chris Voss and Tahl Raz

Chris Voss, a former FBI hostage negotiator, shares negotiation strategies in his book, emphasizing empathy, active listening, and emotional intelligence. He proposes tactical approaches like mirroring and calibrated questioning to build trust, rapport, and navigate high-stakes conversations. Voss challenges traditional negotiation methods, focusing instead on understanding human behavior to reach mutually beneficial outcomes.

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Words you’ll meet

The words readers of this text looked up most, each with its meaning and the line it comes from.

delve / dɛlv /verb

To examine or investigate something carefully and thoroughly

Negotiators delve deeper into discussions.

exploreinvestigateexamine

transcend / trænˈsend /verb

To go beyond the limits of something

His accomplishments transcend those of his peers.

exceedsurpassoutstrip

advocates / ˈædvəˌkeɪts /verb

Publicly recommend or support

He advocates for the rights of children.

supportrecommendpromote

foster / ˈfɑːstər /verb

To encourage the development or growth of (something)

It allows negotiators to create a connection, establish rapport, and foster an environment where both parties feel heard and valued.

cultivatepromoteencourage

distills / dɪˈstɪlz /verb

extract the essential meaning or most important aspects of

Voss distills effective negotiation tactics.

extractderive

spheres / ˈsfɪərz /noun

Areas of activity, interest, or expertise

in various spheres

domainsrealmsfields

confrontational / ˌkɑːnfrʌnˈteɪʃənəl /adjective

Involving opposing sides or adversaries in an aggressive or hostile manner

The negotiation became confrontational when both parties refused to compromise.

combativehostileantagonistic

deliberate / dɪˈlɪbərət /adjective

Carefully weighed or considered; studied; intentional

The negotiator used deliberate pauses to emphasize key points.

intentionalthoughtfulcalculated

empathetic / ˌempəˈθetɪk /adjective

Showing empathy or ready to show empathy

The negotiator adopted an empathetic approach to build trust with the hostage taker.

compassionateunderstandingsympathetic

anecdotes / ˈænɪkdəʊts /noun

A short and amusing or interesting story about a real incident or person

He told many funny anecdotes.

storytaleyarnnarrative

high-stakes / ˌhaɪ ˈsteɪks /adjective

Involving significant potential gains or losses; critical or crucial

He's been involved in high-stakes negotiations for years.

criticalcrucialhigh-pressure

profound / prəˈfaʊnd /adjective

Very great or intense

The book offers a profound analysis of the social impact of the internet.

deepintense

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