Ne coupez jamais la poire en deux

Chris Voss and Tahl Raz

Chris Voss, a former FBI hostage negotiator, shares negotiation strategies in his book, emphasizing empathy, active listening, and emotional intelligence. He offers tactical approaches such as mirroring and calibrated questions to build trust, rapport, and navigate high-stakes conversations. Voss challenges traditional negotiation methods, focusing instead on understanding human behavior to achieve mutually beneficial outcomes.