Refund Policy

This Refund Policy explains how refunds, cancellations, and billing questions are handled for Lingard, a language-learning and reading service available through the Lingard applications for iPhone, iPad, Mac, and Android, the website, and related services.

DIGITAL PRODUCTS

Lingard sells digital access to paid features, including Lingard Pro subscriptions and, where available, lifetime access. Paid access may unlock features such as premium reading tools, translation, vocabulary and flashcard features, progress tracking, synchronization, and AI-assisted comprehension or grammar practice.

Because Lingard products are delivered digitally, access may begin immediately after a successful purchase or restoration. Refund eligibility depends on the payment provider, purchase platform, applicable law, and the circumstances of the request.

SUBSCRIPTION CANCELLATIONS

You may cancel a recurring subscription through the account, storefront, or payment provider used for the purchase. Cancelling a subscription stops future renewal charges, but it does not automatically refund charges that have already been processed.

Deleting the app or stopping use of Lingard does not by itself cancel a subscription. You are responsible for cancelling through the relevant store, payment provider, or account settings before the next renewal date if you do not want the subscription to renew.

14-DAY MONEY-BACK GUARANTEE

Where Lingard expressly offers a 14-day money-back guarantee for a web subscription, that voluntary guarantee applies once, to the first payment for your initial Lingard Pro subscription. To use the guarantee, you must request a refund within 14 calendar days after that first payment. The guarantee does not restart or apply to a renewal, upgrade, reactivation, resubscription, or any later billing period.

This voluntary guarantee does not limit any non-waivable rights you may have under applicable consumer law. Purchases made through an app store or another payment provider remain subject to that provider's refund process and eligibility rules.

SUBSCRIPTION RENEWALS

Each renewal charge pays for a new billing period. Once a renewal charge has been processed, cancelling your subscription applies to future billing periods and does not cancel or automatically refund the renewed period. You will normally keep access to Lingard Pro until the end of that paid period.

Except where required by applicable law or approved under the relevant payment provider's policies, renewal charges are final and non-refundable. Forgetting to cancel before the renewal date, not using Lingard during the renewed period, or cancelling shortly after renewal does not by itself make the charge eligible for a full or partial refund.

WEB PURCHASES THROUGH STRIPE/LINK

If you purchased Lingard on the website through Stripe Managed Payments and Link/Sold Through Link, Stripe or its affiliate acts as the merchant of record for eligible transactions. Refund and billing requests may be submitted through the support or account-management options shown in your receipt or Link account, or by contacting us at hello@lingard.app. Stripe/Link may review or decide a refund request under its own policies and applicable law.

We may consider refund requests for a duplicate or incorrect charge, an unauthorized transaction, or a technical issue that materially prevents access to paid features, as well as any case where a refund is required by applicable law. We may ask for information needed to identify the transaction, such as the purchase email address, order ID, receipt, payment date, or a description of the issue.

APP STORE AND GOOGLE PLAY PURCHASES

If you purchased Lingard through the Apple App Store, Google Play, or another app-store platform, refunds and billing disputes are handled by that platform according to its own policies. Lingard cannot directly refund purchases processed by Apple, Google, or another third-party storefront.

You should request a refund through the same store account or payment platform used to make the purchase. Lingard may provide support information where possible, but the final refund decision for app-store purchases is made by the relevant platform.

NON-REFUNDABLE CASES

In addition to the renewal rules above, and except where required by applicable law or approved by the relevant payment provider, refunds are not provided for partial billing periods, unused time, changes of mind after the applicable 14-day guarantee has expired, or issues caused by account sharing, unsupported devices, or use outside the stated app or platform requirements.

TECHNICAL ISSUES

If you experience a technical issue with paid access, please contact us before requesting a refund where practical. We may be able to restore access, fix an entitlement issue, or help you use the feature you purchased.

CHANGES TO THIS POLICY

We may update this Refund Policy from time to time. If we make a material change, we may update the date below and, where appropriate, provide additional notice through the app or website.

CONTACT

If you have questions about refunds, cancellations, or billing, please contact us at hello@lingard.app.

This Refund Policy was last updated on July 22, 2026.